People power and marketing
16th December 2024 by Rachael Bruce
The idea that people buy from people is more than a sales myth, it’s a marketing reality.
Read on to discover why including customers and your staff in your marketing mix is a must.
About user generated content
User generated content (UGC) is the term given to marketing materials produced by ordinary people rather than marketing professionals. It includes photos, videos, social media posts and blogs and is often low-fi and more natural than the hi-fi polished creative a brand would produce.
When it comes to measuring the performance of your marketing against the return of investment, the clear winner is UGC. It tends to outperform brand generated content in terms of engagement and interaction, helping spread brand awareness.
- Consumer generated content
Whatever your product, it’s likely that your customers will be posting about your brand – the good and the bad – online. Chances are you’ll see their content because they’ve tagged your account or used relevant hashtags. More importantly other people will see it too and will trust that content as an authentic experience of your brand. It therefore makes sense to embrace using customer content in your marketing. The now annual Spotify Wrapped campaign is a great example with millions of people sharing summaries of what they’ve streamed over the last year. Props, backdrops and venue styling can be used to help create Instagrammable moments your customers will be eager to share. In turn you’ll be able to share their content, meaning more assets without having to arrange photography and videography. - Customer reviews
With most purchases we’re now encouraged to give feedback, usually via an email prompt. Amazon is a prime example of this, but many other brands including the likes of Booking.com have the option to filter by review rating or most reviewed. Around a million reviews a month are posted on Trustpilot and while it’s likely that those who’ve had an exceptional or terrible experience are likely to leave feedback, it’s important that comments are addressed. Quotes from positive reviews can be used in your marketing campaigns, offering a real insight into real customers’ experiences. - Customer case studies
Those who’ve provided positive reviews are ideal candidates for customers testimonials or case studies as you already know they’re happy with your product. An interview with them, with photos and/or video, will generate content for your website and social media, plus real life stories that can be shared with journalists to help raise brand awareness. - Employee generated content
There’s no one who knows a product better than the people who see it every day including those who make it and those selling it. They can give a real insight into the hard work and dedication that goes into creating your products by taking behind the scenes photos and videos. It could be as simple as taking a snap of a rainbow over a street scene of new homes to demonstrate progress on site while giving buyers an insight into the location. Sales staff are perfectly placed to ask customers if they want to have their picture taken and to feature on your social media channels.
User generated content shouldn’t replace your branded content, but should sit alongside it as part of your marketing mix. Want to know how we can help you harness people power in your marketing and PR? Drop us an email beinspired@activepr.co.uk